Grievance Procedure under the Americans with Disabilities Act | City of Alton
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city of Alton, Illinois
City of Alton, il
101 E 3rd Street Alton, IL 62002
(618) 463-3500
 

Deanna Barnes

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ADA Coordinator
101 E. Third Steet
Alton, IL  62002
PH:   618.463.3500
FAX: 618.463.0972

Office Hours

Monday - Friday
8:00 A.M. - 5:00 P.M

Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA").  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, employment, or benefits by the City of Alton, Illinois.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his designee as soon as possible but no later than 60 calendar days after the alleged violation to the ADA Coordinator.

Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, the ADA Coordinator or his designee will respond in writing and, where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City of Alton, Illinois and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Mayor or his designee.

Within 15 calendar days after receipt of the appeal, the Mayor or his designee shall schedule a time to meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the scheduled meeting, the Mayor or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

Transition Plans:

City of Alton ADA Transition Plan 2016

City of Alton ADA Transition Plan 2017

Misc Documents:

2016 Public Comment Period Notice

2016 Open House Flyer

2017 Public Comment Period Notice

2017 Open House Flyer

Alton Police Department

Alton Police Department Seal

1700 E. Broadway
Alton, IL 62002
618.463.3505

Alton City Hall

City of Alton Illinois - 1837

101 E. Third St
Alton, IL 62002
618.463.3500

Alton Fire Department

Alton Fire Department

333 E 20th
Alton, IL 62002
618.463.3565

For an Emergency Call 911